Policies

Lesson policies

Simple rules so outdoor lesson days stay fair for everyone.

Booking

Outdoor lessons are booked on this site. Location is confirmed when you pick a time: Olson Field, DeSoto Field, or Viera Regional Park.
Outdoor pricing: $85 single · $300 for a 4-pack.

Please cancel or reschedule by the night before. Starting the morning of the lesson, a cancel is same-day.
Each account gets 2 free same-day cancels per year.
After those are used, a same-day cancel may forfeit the lesson (it won't return to your pack).
4-pack: you can skip this lesson (that time opens back up; remaining lessons stay on your pack, and a weekly time stays held if you have one) or refund unused pack lessons.
A single lesson can only be canceled and refunded to the original card — there is no skip option.

Recurring subscription products (Full Remote, Mobility, Arm Care, and any other monthly program) must be canceled before the recurring payment date.
If a subscription is still active on that date, that month's charge will go through. Cancel from the programs account (Manage / cancel subscription) before that date to stop the next payment.

Outdoor times follow sunset. The public calendar only offers outdoor starts that still have at least an hour of daylight for that month (earliest sunset of the month).
If weather cancels an outdoor lesson, that lesson goes back on your pack and you can reschedule another outdoor time from your account.
Separate from same-day weather: when daylight gets shorter later in the year, you may get options to shift earlier outdoors, or keep credit / refund.

Pack lessons stay on your balance until you confirm and the lesson time passes.
The $300 4-pack rate ($75 / lesson) applies if you finish the pack. If you refund unused lessons before finishing, completed lessons are billed at the $85 single rate and the rest goes back to your card.
Unused pack refunds cancel upcoming pack bookings and go to the original card.
If you check “same time every week,” that slot stays held for you as long as you have unused pack lessons (or outdoor credit). If the pack isn’t renewed, later weeks open back up.

You'll get a reminder the morning of the lesson (email and text).
Tap I'm coming or Not coming (or reply Y / N). Your slot stays held unless you tap Not coming — that opens the time and keeps the lesson on your pack.